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Students who receive alternative format accommodations through the Access Center are responsible for following the policy outlined below.

• Alternative format may only be requested by active students registered with the Access Center who have been approved for the alternative format accommodation.
• Students must be enrolled in the course for which the alternative format is being requested. Waitlisted students must send the Access Center Production team ([email protected]) what courses they are waitlisted for prior to submitting a request.
• Students must purchase a copy of all required textbooks and provide a receipt or other proof of purchase to the Access Center before any alternative format materials are provided.
• In accordance with U.S. copyright laws, students agree not to reproduce, share, or otherwise distribute any alternative format materials provided by the Access Center to anyone else. Violation of this agreement is considered copyright infringement.
• Students should submit their requests for alternative format through the . If a student is unable to access the hub or requires assistance completing it, they should contact the Access Center Production team ([email protected]) as soon as possible.
  • NOTE: Students must submit their semester letter request before they will be able to access the alternative format request section.
• Alternative format requests should be submitted as early as possible to allow sufficient processing time. Requests are processed in the order they are received and can take up to 6 weeks or more to complete, particularly during the beginning of a semester. The Access Center strives to fulfill requests as quickly as possible.
• Students must notify the Access Center immediately if they change or drop a class for which alternative format was requested, or there is a change in textbooks.
• Students must notify the Access Center immediately if they do not receive a confirmation email within 24 hours of submitting a request.
• In order to meet the immediate needs of as many students as possible, alternative format may be provided in stages. By default, the Access Center will process books in order from front to back. If a student will require content in a different order (e.g., the class will cover material in the book starting with chapter 9 instead of chapter 1), the student should provide a copy of their syllabus or course schedule to the Production team.
• If we are unable to acquire a suitable copy of a requested textbook, the student will be asked to provide a hard copy of their textbook to be scanned. Upon completion of the processing, the textbook will be returned to the student. This process is optional, and the Access Center will contact students to discuss this matter with them if necessary.
• Once a request is completed, the Access Center will send an email to the student containing instructions to download the available files. If the student experiences any issues in downloading these files, they should contact our office immediately.
• Access to files will be removed after the conclusion of the semester. The student must download all files they wish to keep on their personal device prior to the conclusion of the semester.

Questions or concerns regarding alternative format can be directed to our Production department, [email protected].

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